Ard na Ciúin

Booking Conditions
  

When booking we require an email or postal address and telephone number in order confirm your reservation.

 

All payments:

  • We require valid card details to secure your reservation.
  • We accept all major credit card and debit cards via a Thwate Secure SSL Connection - the industry standard in secure transactions on the internet.
  • The Bank exchange rate of the day will apply to payments made in foreign currency.
  •  A 10% non-refundable deposit is taken at time of online booking.
  • Deposits are charged at the standard rate, with discounts adjusted for on departure. 
  • Swimming Courses & Hot-Tub Party! Packages; In addition to booking deposit, full payment is taken automatically 28 days prior to arrival (unless cancelled) using the same card details.  Both payments are non-refundable. The date may be changed, once, if 14 days' notice is given.
  • Life Coaching Course;  In addition to booking deposit, full payment is taken automatically 14 days prior to arrival (unless cancelled) using the same card details. Both payments are non-refundable. The date may be changed if 7 days' notice is given.
  • Please ensure you have adequate insurance to cover you against any loss incurred if you are unable to travel. 

Cancellation Policy, accommodation only:

If you need to cancel your online reservation please advise us through our online booking system (quoting your booking reference number) or, if booked by telephone please contact us by email or telephone. If cancelled more than 48 hours prior to your arrival date you will only be charged the 10% booking fee.

If later than this ie: less than 48 hours' notice, we will make our best efforts to reallocate the room/s. If successful, there will be no further charge.  If we do not rent the room we reserve the right to charge for the first nights’ accommodation.

If a guest does not arrive and we are not notified, we reserve the right to charge for the entire period of accommodation booked.

Please ensure you have adequate insurance to cover you against any loss incurred if you are unable to travel.

Check In & Check out:

Rooms are available for check-in from 3pm to 9pm.  Hot Tub Party! - Check in from 6pm.

Standard check out time is before 12 noon on day of departure. Hot Tub Party! - Check out before 3pm.

Should you require a check-in or check-out outside of these times please let us know and we will do our best to oblige.

If your flight or ferry is not until later in the day, you are very welcome to use our guest lounge and gardens until you are ready to leave.

Please, if possible, let us know what time you expect to arrive.

If you are delayed or get lost, just call us on 058 60976. We are here to help!

Damage & Breakages:

We reserve the right to charge for any items damaged or broken, either wilfully or by neglect, or items removed from the premises, either by accident or on purpose. Notice will be given by e-mail prior to credit or debit card being charged. 

No Smoking or  food items are alllowed in the Hot Tub. Items found in filtration system will incur a cleaning charge.

Hot Tub Party!  * Hot Tub will be closed between 12am - 8am for filtration & sanitation purposes.

 

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